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Privacy Policy

This privacy policy was last updated on December 2, 2018.

TIBI Naturals, LLC,(collectively referred to in this privacy policy as “TIBI Naturals,” the “Company” or sometimes “we” or “us” or “our”), a Massachusetts limited liability company, owns and operates www.tibinaturals.com (referred to herein as our “Website” or “Site”).

Thank you for visiting our Site.  We provide this online privacy policy (“Privacy Policy”) in order to disclose and address how we collect, use, retain, share, protect or otherwise handle your information, including ‘Personally Identifiable Information’ (PII), you provide to us as user of TIBI Naturals’ Website. PII, as used in US privacy law and information security, is information, such as a name or mailing address, that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
This privacy policy governs and details the following:

  • What information of yours or a third party is collected from you by our Website.
  • The name of the organization collecting such information.
  • How the information is or may be used.
  • With whom the information may be shared.
  • What choices are available to you regarding the collection, use and distribution of your personal information.
  • The security procedures that are in place to protect against the loss, misuse or alteration of the information which is under the control of our Website.
  • How you can correct any inaccuracies in the information you provide.

You agree to and accept the terms of this Privacy Policy when you: (a) access or use this Site; (b) register with the Site; (c) place an order; (d) agree to receive e-mail from us by indicating consent on the Site or via any other means; (e) provide any Personally Identifiable Information; (f) sign up to receive offers for free samples, products or discounts; or (g) register for one of our promotions.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, retain, share, protect or otherwise handle personal information. If you have any questions or concerns regarding this Privacy Policy, you should contact info@tibinaturals.com.

Summary of Key points:

➢ TIBI Naturals’ is the data controller of user information processed through your use of our website and services. Certain personal information provided by you will be shared with and processed by third-parties such as payment processors and shippers solely for the purpose of processing any order you may place.
➢ The types of user information processed by TIBI Naturals’ includes personal information that you provide when using our site or services, technical information about your device, settings and website use, and information that we receive from third parties, such as other website providers, ad networks and social media companies.
➢ We use your information to, amongst other things, provide you with our Site, and information about our products and services, tailor our services to you, perform our obligations under any agreement with you (for example, to comply with our Terms and Conditions), carry out analysis of our Website and services, provide targeted ads, and comply with any legal or regulatory obligation.
➢ We may send you marketing materials relating to our products and services; you can opt out of at any time.
➢ We share personal information with our service providers and other third parties for the performance of our contractual obligations to you, including the payment processing and shipping of orders you may place. We share non-personally identifiable information for marketing and advertising purposes.
➢ You have opt-rights you may exercise in relation to our use of your personal data, and you may exercise these by contacting us through the communication methods provided in this Privacy Policy or the Terms and Conditions.
➢ This Privacy Policy does not apply to the practices of any other company or affiliate that is not owned or controlled by TIBI Naturals’.

WHAT INFORMATION DO WE COLLECT AND HOW?

We collect personal information when you:

Fill out a form; Place an order; or Communicate with, or provide feedback to, us online.

What personal information do we collect?
Information You Give Us. When you purchase an item from our Website, we collect personal information entered voluntarily by you that may include your:

  • first and last name;
  • email address;
  • billing address;
  • shipping address;
  • phone number;
  • credit card number; and
  • items purchased from us.

You can choose not to provide personal information but opting out of providing such information will prevent you from ordering products or services through our Site.

Automatically Collected Information. We receive and store certain types of information through automated means such as cookies, web beacons and web server logs whenever you interact with our Site.

Information we automatically collect through your use of the Website. As you use the Website, certain information may also be passively collected. Through cookies, pixels, beacons, log files and other technologies, we may collect information about how you use the Website. By knowing about you, we can deliver more helpful information, programs, tools and advertisements.  Please see the sections regarding cookies and opting out of tracking below for more information.

We:

  • Use “cookies” (tracking devices placed on your computer)
  • Honor “do not track” signals and do not use advertising when a “Do Not Track” (DNT) browser mechanism is in place.
  • Utilize third-party behavioural tracking.
  • Do not sell, trade or otherwise transfer personal information.
  • Do not include or offer third-party products or services on our Site.
  • Have enabled Google Adwords on our Site.
  • Pursuant to the California Online Privacy Protection Act, agree that users can anonymously visit our Site.
  • Post changes to our privacy policy on our Privacy Policy Page.

We Use Cookies. A cookie is a text file stored on the user’s hard drive containing information about the user. The Website creates cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our Site. In addition, the use of a cookie on our Site will enable users to log on without having to reenter their password on each visit and to fully interact with our Website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our Website. Cookies placed by TIBI Naturals’ Site are not tied to any personally identifiable information.
You may refuse/block the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of our Website.

Log Files
How does our Site handle do not track signals?
We honor do not track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Disclosure of Personal Information. TIBI Naturals’ owns and operates the Website and we are the sole owner of the information collected through the Site.
We know how important it is to keep the information you’ve entrusted to us confidential. We will not rent, sell or share your personal information with third parties except as specifically approved through your opt-in agreement or under the circumstances described in this Privacy Policy. If you do not want us to use or disclose personal information collected about you in the ways identified in this policy, you should not use our Website or services.

1. Disclosure for Legal Reasons

We may disclose and release your personal information to third parties: (a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (b) in special cases, such as a physical threat to you or others, a threat to homeland security, to our Website or employees, or to protect our Website, system or network, our employees, agents, suppliers, licensors, content providers, and the rights and property of TIBI Naturals’, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, illegal conduct or a violation or alleged violation of this policy or other agreement we may have with you.

2. Disclosure for Shipping and Billing Reasons

We use an outside shipping provider such as the USPS, FedEx or UPS to ship orders placed on our Website or by telephone, and a credit card processing company to bill users/customers for goods and services purchased on through our Website or by telephone. These companies will not retain, share, store or use any of our user’s personal information for any secondary purposes. We partner with other parties to provide specific services that are available on our Website. When a user signs up for these services, we will share the user’s name or other contact information that is necessary for the third party to provide these services to the use. These parties are not allowed to use such personal information except for the purpose of providing these services.

Third-Party Links. Occasionally, at our discretion, we may include links to third-party sites on our Website. These third-party sites have separate and independent privacy policies to which a user is subject. We have no responsibility or liability for the content, operations, and activities of these linked sites and are not responsible for the privacy practices of such other websites and we expressly disclaim any and all liability for the actions of third parties or licensees, including, without limitation, actions relating to the use and/or disclosure of personal information by such third parties or Licensees. We encourage our users to be aware of when they leave our Website and enter a third-party website and to read the privacy statements of each and every website that collects their personal information. Our privacy policy applies solely to information collected by our Website. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about any third-party sites linked to our Site.

HOW DO WE SECURE YOUR INFORMATION?
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our Website, you can send an email to info@tibinaturals.com.

WHAT CHOICES DO I HAVE?
As required by law, you may (1) have the right to access certain personal information we maintain about you; (2) request that we update or correct your personal information; (3) object to the processing of your personal information or withdraw your prior consent, if applicable; (4) ask us to block or delete your personal information from our database; and (5) ask us to transfer your personal information to another entity as you specify.

Retention of Personal Information. To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Policy or (2) we have another lawful basis for retaining that data beyond the period for which it is necessary to serve the original purpose for collecting the data.

Collecting Information from Children Younger Than 18 Years of Age. Our Website is not directed or intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years of age, you should not provide personal information on the websites or through the services. If we later obtain actual knowledge that a user is under 18 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent or guardian of a child whom you believe has disclosed personal information to us, please contact us at info@tibinaturals.com.com so that we may delete and remove such child’s information from our systems.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

Data Retention. We will retain your information for as long as needed to provide you services, including fulfilling your orders We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Changes in Use of Personal Information. Our privacy policy is subject to change. In the event of any change, we will provide notice of such change on our Website. If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change by posting notification of such change on our Website. At such time, you can determine whether you wish to allow us to use your information in this different manner. If you have opted out of all communication with our Website, then you will not be contacted and your personal information will not be used.

California Online Privacy Protection Act (“CalOPPA”)
In accordance with the CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Honor “do not track” signals and mechanisms.
  • A link to our Privacy Policy is located in the footer of every page of the TIBI Naturals’ Website, next to the link to our Terms and Conditions.
  • Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the pages specified above.
  • Users will be notified of any privacy policy changes on our Privacy Policy Page.
  • Users can unsubscribe from newsletters, bulletins and other promotional emails by contacting TIBI Naturals.

Fair Information Practices
In order to be in line with Fair Information Practices Principles we will take the following responsive action, should a data breach occur:

We will notify the users via Website notification within 1 business day

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address and in accordance with CAN-SPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@tibinaturals.com and we will promptly remove you from ALL correspondence.

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